Cancellation policy

Posted on

Geography, Jurisdiction, Payments and Player’s Funds

Before you add cash to your Roshiya account or play cash roshiya services on our platform, you must acknowledge the legality of playing cash roshiya services in the jurisdiction from where you are playing the cash games. You are prohibited to play cash games on Dream Teenpatti if you are not legally competent to perform transactions in Indian Rupees through banking channels in India.

You acknowledge that people living in territories classified as Restricted Territories are prohibited from playing on Dream Teenpatti or using Dream Teenpatti services. You agree to not access the roshiya services from a Restricted Territory. Accessing the roshiya services from a Restricted Territory by using IP or GPS masking software programs such as Fake GPS, GPS Spoofer, etc. is a breach of Dream Teenpatti’s Terms of Service, and you shall be solely liable to any penalties and/or penal action under applicable laws.

All transactions on our game shall be in Indian Rupees. Once you register, we maintain a user account for you to keep a record of all your transactions with us. Payments connected with participation in Cash Games have to be made through your roshiya user account. All cash prizes won by you are credited by us into your roshiya user account.

When making a payment, please ensure that the instrument used to make the payment is your own and is used to Add Cash to your user account only. Subject to the “Add Cash” limits (limits on players’ adding cash to their roshiya account) specified by us from time to time, you are free to deposit as much money into your roshiya account as you want for the purpose of participating in Cash Games on the game. Dream Teenpatti wants you to play responsibly. The ability to add cash to your user account shall be subject to the monthly “Add Cash” limits, which we can set by us with undertakings, indemnity, waiver and verification conditions as we deem appropriate in our sole discretion.

Payments made by Credit card, Debit card, Prepaid cash card and internet banking are processed by third-party payment gateways. Similarly, payments made via other payment modes also require authorization by the intermediary that processes the payments. We are not responsible for any delays or denials/rejections at their end and the processing of payments will be solely in terms of their policies and procedures and we will not be in any way responsible for that. If there are any issues in connection with adding cash, a complaint can be sent to us following the complaint procedure provided in the “Complaints and disputes” section. You agree that in an event of your credit being delayed or eventually declined for reasons beyond our control, we will not be held liable in any manner whatsoever. Once a payment/transaction is authorized, the money is credited into your user account and is available to you to play Cash Games on our game.

We have the right to cancel a transaction at any point in time solely at our discretion, in which case if the payment is successfully made, then the transaction will be reversed and the money credited back into your payment instrument. Player funds are held in trust by us in specified bank accounts. Dream Teenpatti keeps all its players’ funds unencumbered and your funds will be remitted to you in due course subject to the Terms and Conditions applicable to the withdrawal of funds. Funds held in your user account are held separately from our corporate funds. Even in the extremely unlikely event of an insolvency proceeding, your claim on the deposits will be given preference over all other claims to the extent permissible by law.